Applying Predictive Analytics to Optimize Government Operations and Improve Public Service Delivery in the United States
Md Shahdat Hossain; Md Whahidur Rahman; Md Shahadat Hossain; Mohammad Ali
The United States governmental agencies are turning to the use of data-driven strategies to improve operational efficiency and increase the delivery of public services. This study deploys predictive analytics to the NYC 311 Customer Service Reques...